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This privacy notice explains our methods for collecting, storing, and processing personal data as the data controller. Personal data is any information about you that allows us to recognise you, such as your name, email address, payment information, and specifics about how you use this website.
Your personal information will be handled fairly, legally, and openly. The personal information we are gathering about you and how it is used is described in this privacy notice. Your personal information will only be gathered and used for the following purposes:
- provide our services.
- improve our services.
- make our marketing more relevant to you and your interests.
- meet our legal responsibilities.
Your Rights & Our Commitment to You
According to the data privacy laws, you are entitled to a number of rights, and Pharma Pro Limited is committed to allowing you to freely exercise those rights. Wherever we can, we offer automatic mechanisms on our website that let you exercise your rights immediately.
Your rights, in some situations, include the following:
Know your rights: You have the right to know whether and how your personal data is processed.
Access, rectification, or deletion: You have the right to view the personal information we have on file about you for purposes of access, rectification, or deletion. Additionally, you have the right to have inaccurate personal information about you updated, as well as the right to have information about you deleted if there is no good reason for us to keep it.
To request data portability: For personal data that you have given a controller, where processing is done automatically or with your consent, you have the right to request a digital copy of your personal data, a transfer of your personal data to another business, or the safe and secure transfer of your data from one IT system to another.
You have the right to ask that the processing of your personal data be restricted in cases where you are contesting the veracity of the data, you have objected to the processing (as detailed below), or the processing is unlawful. When processing is restricted, we might need to save enough data about you to make sure that the restriction is adhered to going forward.
You have the right to object to any automated decision-making or profiling by us, including the use of personal information.
You have the right to withdraw your consent at any time when we are processing your personal data and we are depending on it. Every e-marketing communication we send includes a link to unsubscribe (withdraw consent) with regard to the e-marketing we do.
You have the right to object to processing when a data controller or other party is using your personal information in a way that is against their or your interests.
To file a complaint with the appropriate supervisory authority, send us an email at info@pharmapromedicalltd.com if you have any questions or issues about how we handle your data. Additionally, you are permitted to file a complaint with the Irish Data Protection Commission (DPC). However, we would value the opportunity to address any issues before you approach the DPC, so please do get in touch with us first.those procedures.
The Personal Data We Collect
Any information that can be used to identify a specific person is considered personal data. Data that has had the identity and identifying information stripped out is not included.
Despite the fact that our website is intended for a broad audience, we will never knowingly solicit personal information from, or sell goods to, anybody under the age of 16. You are not allowed to use the website or submit your data if you are under the age of 16.
The following categories of personal information may be gathered from you, depending on the nature and extent of your interaction with us:
From the Services: We obtain and keep the data you voluntarily give us. For instance, we gather Personal Information from new users during account creation in order to provide them with the Services, such as name and email address. Personal information (such as name, date of birth, and sex); contact information (such as email address, phone number, and home address); payment information (such as bank account information, credit card information); and any other contact or other information they choose to provide us with or upload to our systems in connection with the Services are the types of information we may collect directly from our customers.
Prior to receiving treatments, we may also ask clients who utilise our services for special categories of personal data (also known as sensitive data) via a questionnaire form. The types of sensitive personal information we may gather include: medical history (such as current and previous histories of doctor treatments and specifics of surgeries and/or pregnancies); skin and eye conditions (such as current or previous histories of skin conditions or allergies); use of medication (such as current or previous histories of medication taken and/or creams used); and any other pertinent health-related information clients choose to provide us with or upload to our systems in connection with their use of our services.
From our website: We may gather any personal data you voluntarily transmit to us or give us, including the information you enter on our “Book a Free Consultation” form. We’ll retain a record of any communications we have with you if you reach out to us through the Website.
Information We Automatically Collect:
As you make use of our services:
- Usage information: We monitor user activity in regard to the kinds of Services that our clients’ users use, the setup of their computers, and performance indicators associated with their usage of our Services.
- Log information: When you use one of our services, we record information about our clients and their users, including Internet Protocol (“IP”) addresses.
- Information collected by cookies and other similar technologies – we use various technologies to collect information which may include saving cookies to users’ computers.
- Customer Feedback – While using our Services, you may be asked to provide feedback (e.g. in the software directly or after receiving help from our support team). Providing this feedback is entirely optional.
How We Collect Your Data
We may collect your personal data in one of the following ways:
- When you visit our website
- When booking for a consultation
- When you engage with us on social media
- When you contact us with queries
- When you review our services
- When you apply for an employment vacancy with Pharma Pro Limited.
Data from Third parties
We may also receive personal data about you from various third parties, including:
- Technical Data from third parties, including analytics providers such as Google. Please see further information in the section entitled ‘Marketing preferences, adverts and cookies’ below
- Technical Data from affiliate networks through whom you have accessed our website
- Identity and Contact Data from social media platforms when you log in to our website using such social media platforms
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
How We Use Your Personal Data
The legal basis for processing your personal data
We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it. We will only collect personal data from you when:
- we have your consent to do so, or
- we need your personal data to perform a contract with you. For example, to provide you with our data privacy software, or
- pursuing our legitimate interests in a way that you might reasonably expect to be a part of running our business and that does not significantly impact your interests, rights and freedoms, for example, showing Lominol Limited advertisements to you as you browse the internet.
- we have a legal obligation to collect or disclose personal data from you (e.g. in suspected instances of fraud where we need to give personal data to An Garda Siochana or a government body).
This is why we process your personal data:
- Booking for a consultation
- Provide, operate and maintain our services
- Manage our customers’ use of our services, respond to enquiries and comments and provide customer service and support;
- Send customers technical alerts, updates, security notifications, and administrative communications
- Investigate and prevent fraudulent activities, unauthorised access to our services, and other illegal activities; and
- For any other purposes about which we notify customers and users.
- We use your Personal Information in this context based on the contract that we have in place with you or our legitimate interest for security purposes (e.g. the prevention and investigation of fraudulent activities). Personal Information will be deleted based on the terms of the contract.
How We Share Your Data
When conducting business, we may occasionally share your personal information with carefully vetted third parties. For instance, we may do so to offer you privacy centre services, respond to your comments and complaints, and better understand your behaviour so that we can tailor and maximise our services, advertising, marketing, competitions, and offers to you.
Website hosts, cloud service providers, social networking service providers, professional service providers, customer survey service providers, and advertising partners are some examples of the third parties we trust.
We use a few Google services and a few Facebook products as part of our e-marketing strategies and in compliance with the policies outlined in the terms and privacy notices of Google and Facebook. Google and Facebook make sure that a hashing technique is automatically used at the moment of exchanging personal data with them in order to secure your personal information by pseudonymizing it. To learn more about them and your alternatives, please see their applicable terms and privacy policies. Please do not hesitate to contact us at info@pharmapromedicalltd.com if there is any way that we can help you.
We employ a third-party fraud monitoring, detection, and prevention service provider for all website/online sales as part of our fraud monitoring, detection, and prevention techniques and in accordance with our legitimate business interests. As part of this service, we may share account information with third-party organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction, along with personal data that is necessary to conduct identity checks and personal data that we gather during identity checks (including data relating to your age, name, and location). Please be aware that the data we give to third parties for this reason may be kept on file by them.
We might give law enforcement and governmental agencies access to your personal information.
Our professional advisers, such as solicitors, bankers, auditors, and insurers, who offer consulting, banking, legal, insurance, and accounting services, may also receive access to your personal information.
Marketing – Your Preferences
We may send you marketing communications and promotional offers:
- subscribed to our services, and you have not opted out of receiving marketing (in accordance with your preferences, as explained below);
- by email if you have signed up for email newsletters;
We may use your personal data (as outlined in the ‘Personal Data We Collect’ section) to form a view on what we think you may like, or what may be of interest to you, and to send you details of services which may be relevant for you.
We will ask you for your preferences in relation to receiving marketing communications by email, and other communication channels.
You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us (or any third party, if applicable) at any time:
- you can unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing email.
We will process all opt-out requests as soon as possible, but please note that due to the nature of our IT systems and servers it may take a few days for any opt-out request to be implemented.
Cookies
Cookies are used on our website to separate you from other visitors and to record your visits. They enable us to make changes to our website and give you the absolute best browsing experience possible. Additionally, they assist us and our ad networks in tailoring advertisements to your interests and demographic.
You can configure your browser to inform you when websites access or set cookies, or to reject all or some browser cookies. Please be aware that some portions of our website may become inaccessible or malfunction if you disable or reject cookies.
Our Use of Analytics and Targeted Advertising Tools
To show you relevant website content on our website and online ads on other websites and apps, we employ a variety of analytics and targeted advertising methods. These methods help us measure the success of the offered advertising and present you with relevant material in marketing communications when appropriate. For instance, we target and enhance our marketing campaigns, marketing strategies, and website content using tools like Google Analytics. To carry out related tasks, we could also employ equipment supplied by other third parties. Please email us at info@pharmapromedicalltd.com if you would like any more information about the data collected by these third parties or how the data is used.
Links to Other Websites and Third Parties
Links to and from our website’s partner networks, advertisers, affiliates, and social media platforms are possible. Please be aware that these websites have their own privacy policies and that we do not assume any responsibility or obligation for them if you click on a link to one of these websites. Before providing any personal information to their websites, kindly review these rules.
Transferring Your Data Outside the EEA
The personal data we collect from you may be transferred to, and stored at, destinations outside the European Economic Area (“EEA”) using legally-provided mechanisms to lawfully transfer data across borders. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the provision of our services to you. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy notice.
If we share your personal data outside of the European Economic Area, we ensure that there is an appropriate transfer mechanism in place to protect your personal data and comply with our data protection obligations.
Please contact us if you want further information on the countries to which we may transfer personal data and the specific mechanism used by us when transferring your personal data outside the EEA.
Storing and Securing Your Data
Storing Your Data
We need to retain your personal data to satisfy our legal obligations, to deal with complaints and queries, in order to resolve, litigate or defend a dispute and to prevent fraud and abuse.
Having obtained your consent (or other legal basis) to contact you, we will retain your personal data for marketing and analysis purposes until you withdraw your consent. If you choose to withdraw your consent to marketing, we will delete your personal data from our systems, unless we have another legal basis to retain it, which may include performance of our contract with you.
We will not keep your personal data for longer than is necessary and when we no longer need to keep it, we will securely destroy, delete or anonymise it.
Securing Your Data
The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved.
We have put in place physical, electronic and managerial security procedures in the storage and disclosure of your personal data to protect it against accidental loss, destruction or damage. Nevertheless, any data transmission over the internet or by any other means can never be fully secure, such is the character of the internet, and provision of personal data by you to us is at your own risk. We take all reasonable measures to protect your personal data by putting appropriate technical and operational security measures in place.
When we disclose your personal data to trusted third parties (for the purposes set out in this notice), we require all third parties to have appropriate technical and operational security measures in place to protect your personal data, and we work with them to ensure that your data protection and privacy rights are respected. Where your personal data is shared with a third party, it must only be used for the purposes for which it was supplied.
In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.